All parking passes are eligible for a no-questions-asked full refund prior to the start time on the pass.<... - [When will I get my refund?](https://bestparking.kustomer.help/en_us/when-will-i-get-my-refund-HkgzuYLR3G.md): Refunds normally appear on statements about a day after a pass is canceled, but can take up to 5 business days. Sometimes passes that are canceled short... - [The location was full when I arrived](https://bestparking.kustomer.help/en_us/oversold-rkXSx5zlr.md): Please check all available signage and confirm with an on-site attendant when possible that there are no spaces left. Many facilities who sell through BestPa... - [My reserved location was closed](https://bestparking.kustomer.help/en_us/location-closed-BJi1uAUHS.md): Please double-check the details of your reserved facility on your pass, under “Know Before You Go”/”Need To Know”. Known limited oper... - [The road to my garage is blocked off](https://bestparking.kustomer.help/en_us/inaccessible-By1Wx1wHH.md): We do our best to stay up-to-date on known road closures for special events, but things get tricky when roads close earlier than planned or without notice. S... - [I was charged twice for one booking](https://bestparking.kustomer.help/en_us/duplicate-charge-SJeXI1vHH.md): Booked one pass but see two charges on your bank statement? Sounds like you accidentally booked a duplicate pass at the time same place & time. Don&rsquo... ## Booking Help - [Am I locked into a long-term contract for monthly parking?](https://bestparking.kustomer.help/en_us/am-i-locked-into-a-long-term-contract-SyWxftL0nz.md): For monthly bookings, most locations do not enforce long-term contracts. However, some Parking Operators require 3 or 6 month minimums in order to secure t... - [Can I buy a Season-Long Parking Package?](https://bestparking.kustomer.help/en_us/can-i-buy-a-season-long-parking-package-HyWMtUR2M.md): You can! Shortly after game schedules are announced, we begin selling Parking Packages for select venues. If you're interested in securing space at the same ... - [What kind of parking do you offer?](https://bestparking.kustomer.help/en_us/what-kind-of-parking-do-you-offer-r1ZXGKU0hz.md): Lots! (Literally, parking lots...get it?) Most of our locations are commercial garages or open surface lots operated by professional parking companies. We ... - [How do I apply a discount code?](https://bestparking.kustomer.help/en_us/how-do-i-apply-a-discount-code-S14GKLCnz.md): If you received a promotional discount code from BestParking, you'll want to be logged into your BestParking account before applying the code on the chec... - [Can I buy parking for an event?](https://bestparking.kustomer.help/en_us/can-i-buy-parking-for-an-event-rkxNMK8C2G.md): Of course! Parking for special events is something we've specialized in since day one. We work with tons of venues and event organizers across the country to... - [Does every place offer 24/7 access to my car?](https://bestparking.kustomer.help/en_us/247-access-B1lUztIRnM.md): Many garages and parking lots are set up for 24 hour access, particularly in NYC. If limited operating hours are in place at any given location, it will be... - [What does "book a space" mean?](https://bestparking.kustomer.help/en_us/what-does-"book-a-space"-mean-HyeHMYIR3G.md): At BestParking, we're revolutionizing the parking industry with the pre-paid process. When you finalize a purchase on our platform, you're essentially vouchi... - [Are there any additional fees for monthly passes?](https://bestparking.kustomer.help/en_us/are-there-any-additional-fees-for-monthly-passes-BkxdPFICnz.md): Some parking operators may charge an additional fee for hang-tags, keycards, or location access tools. If this is the case, it will be disclosed ahead of tim... - [How do I renew monthly parking after my first month?](https://bestparking.kustomer.help/en_us/how-do-i-renew-after-my-first-month-r19vY8C2f.md): You will renew your monthly parking through the lot/garage directly. BestParking monthly purchases are intended only for first-time customers of a given faci... - [Can I book a spot over the phone?](https://bestparking.kustomer.help/en_us/can-i-book-a-spot-over-the-phone-ryhPF8R3f.md): Unfortunately not, as all purchases must be made online or through the app. Booking is very easy! Search the address or place you need to find par... - [How do I change my time-frame after I've made the purchase?](https://bestparking.kustomer.help/en_us/modify-pass-rkgnwKLCnz.md): If your pass entry time hasn't elapsed, just cancel your existing pass for a full refund and rebook a new pass. Then you can choose the timeframe more suited... - [What Is Early Bird?](https://bestparking.kustomer.help/en_us/what-is-early-bird-ryavFU0nf.md): Early Bird is a cheaper rate, but requires that you arrive by a specific time. Unfortunately, there is no forgiveness for arriving after that cutoff (typical... - [What does "+2 hours after event" mean?](https://bestparking.kustomer.help/en_us/what-does-"+2-hours-after-event"-mean-rJgpPKI0hG.md): That means once your event ends, you'll have up to two hours to retrieve your vehicle. Some locations set up "event-based time-frames" for event parking bec... - [Does my location offer shuttle service?](https://bestparking.kustomer.help/en_us/does-my-location-offer-shuttle-service-B1CvtL0nG.md): A handful of locations on BestParking do offer shuttle service to your destination. Often located near airports, venues, and ports, any location that provide... - [Can I book a spot for someone else?](https://bestparking.kustomer.help/en_us/can-i-book-a-spot-for-someone-else-ByWuKUC2f.md): Yes! When you book a space with BestParking, you'll immediately receive an email containing a parking pass. Just forward that email to your friend, or print ... - [Can I book monthly parking in the app?](https://bestparking.kustomer.help/en_us/can-i-book-monthly-parking-in-the-app-BJgOFICnG.md): Not at this time. Monthly parking bookings can only be made on the web version of BestParking. For help finding or booking monthly parking, give us a call at... - [What is an "over-sized vehicle"?](https://bestparking.kustomer.help/en_us/what-is-an-"over-sized-vehicle"-rkegdK8A3M.md): Basically, any vehicle you wouldn't call a "car". To get technical, an over-sized vehicle is one that is at least 180 inches (15'1") long and 70 inches (5'10... - [Are there any additional fees on site?](https://bestparking.kustomer.help/en_us/are-there-any-additional-fees-on-site-H1ff_FI02G.md): Any time parked outside the arrival or departure listed on your pass will likely incur an additional onsite fee, as determined by the parking provider. ... - [Why is my search not working?](https://bestparking.kustomer.help/en_us/why-is-my-search-not-working-B1WVdtU0nf.md): BestParking search is powered by Mapbox, which, on the rare occasion, experiences issues that take your search to a different city or state. For a short-term... - [Do I have in-and-out privileges?](https://bestparking.kustomer.help/en_us/do-i-have-in-and-out-privileges-HkU_YURnM.md): In most instances, no. The majority of locations on BestParking, including all those in New York City, do not allow re-entry. If any specific parking facili... - [Do you offer overnight parking?](https://bestparking.kustomer.help/en_us/do-you-offer-overnight-parking-rkeIdKICnz.md): Yes, we do! Just adjust the time-frame of your search with the dates and times that fit your plans. After the adjustment, you'll then only see parking loca... - [How far away is my location from my destination?](https://bestparking.kustomer.help/en_us/how-far-away-is-my-location-from-my-destination-S1w_YICnG.md): On desktop: After searching the address/name of your destination, the results screen will show pins on a map and a list on the left. You'll notice distances ... - [Is handicapped parking available?](https://bestparking.kustomer.help/en_us/is-handicapped-parking-available-BkFuKLAhM.md): Some locations do offer handicap-accessible spaces. Look for the ♿ logo under the amenities section just to be sure the location you want can accommodate you... - [Do you offer parking for RV's or buses?](https://bestparking.kustomer.help/en_us/do-you-offer-parking-for-rv's-or-buses-SJFdFLAnz.md): These are pretty rate, unfortunately. After clicking on a location, check the amenity icons on that location to see if RV's are listed. You're welcome to in... - [Can I use a Prepaid Card?](https://bestparking.kustomer.help/en_us/prepaid-card-Skv15Jnt7.md): Some prepaid cards are not compatible with our billing processes. We accept Paypal, Google Pay, Apple Pay, and any credit card with a registered zipcode. If... - [How does your pricing work?](https://bestparking.kustomer.help/en_us/how-pricing-works-BJ1JQghY7.md): Trying to figure out the total cost of your parking? Just use the time picker! You’ll want to adjust your arrival date and time as accurately as possible to ... - [Can I tailgate?](https://bestparking.kustomer.help/en_us/tailgate-r1vKNGnY7.md): You can only tailgate in specific locations, as marked by the "Tailgating" grill amenity icon. You can look for this icon in the "details" section of any loc... - [I'm getting an error](https://bestparking.kustomer.help/en_us/site-error-Hk4zAa8BS.md): It is possible you may encounter an error while using our site - from missing information at checkout to no available inventory for your requested time frame... - [When will my credit card be charged?](https://bestparking.kustomer.help/en_us/when-will-my-credit-card-be-charged--HJc_5JPSH.md): Reservations:Your credit card will be charged at the exact time of your booking, regardless of the date of the parking itself. Charges will show on your bank... - [What is this “More Time, Same Price” message?](https://bestparking.kustomer.help/en_us/more-time-BJnKggDHH.md): Sometimes when you are on the checkout screen for a purchase, you’ll see a message with “More Time, Same Price” on the screen. This notific... - [How can I buy multiple passes at once?](https://bestparking.kustomer.help/en_us/bulk-purchase-S1TlQeDBH.md): We think it’s parking awesome that you want to get all your parking passes set up in advance! BestParking offers a few bulk parking options, like seaso... - [“Your transaction was not completed” Why did I receive this message?](https://bestparking.kustomer.help/en_us/transaction-not-complete-H1bMZGEIS.md): We know it can be frustrating when your payment just won't seem to go through. You are likely seeing this error message due to a simple typo in one of yo... ## Account Assistance - [I never received a confirmation email.](https://bestparking.kustomer.help/en_us/i-never-received-a-confirmation-email.-SJxzMFIAhG.md): First, check your BestParking account to make sure the booking went through. Once in your account, you can view your pass and also check to see if there was ... - [Do you have a referral program?](https://bestparking.kustomer.help/en_us/do-you-have-a-referral-program-S1gmzK8C2M.md): We currently don't have a referral program, but this is definitely something that we will explore in future updates! - [How do I reset my password?](https://bestparking.kustomer.help/en_us/how-do-i-reset-my-password-rJxFvtI02M.md): Just click here, and follow the directions. - [Where can I find my receipt?](https://bestparking.kustomer.help/en_us/where-can-i-find-my-receipt-ryiPYUCnz.md): Receipts for any upcoming or past booking can be accessed by signing into your BestParking account on a desktop, laptop, or mobile web browser (receipts can ... - [Do I need to create a password?](https://bestparking.kustomer.help/en_us/do-i-need-to-create-a-password-S1lydYIA3G.md): - [How do I change my license plate info?](https://bestparking.kustomer.help/en_us/edit-license-HyZuYURhf.md): You can adjust your license plate by viewing your pass and clicking "Edit License" at the top. If you plan to print your pass, be sure to print the pass afte... - [I used guest checkout. Do I have an account?](https://bestparking.kustomer.help/en_us/i-used-guest-checkout.-do-i-have-an-account-rkgvuFIR3z.md): If you have ever successfully made purchase with us, you have an account! So many wonderful things are possible inside your BestParking account: book, view, ... - [I'm not receiving emails](https://bestparking.kustomer.help/en_us/no-emails-HkXpxRiK7.md): If you’re not receiving emails from BestParking, please check your email account’s “Spam” or “Junk” or “Promotional” folders to ensure the message was not fi... - [Why does my statement say “recurring charge”?](https://bestparking.kustomer.help/en_us/recurring-charge-HkeN_ynFQ.md): There are no recurring charges or membership fees with BestParking – you only pay for what you book. Charges are instantaneous at the time of booking, even i... - [I see an authorization hold on my card](https://bestparking.kustomer.help/en_us/auth-hold-SJgAO12tm.md): In order to verify your payment method, we may issue a small authorization hold. This amount is never actually charged to your account, but you may see it as... - [Troubleshooting the app](https://bestparking.kustomer.help/en_us/troubleshooting-the-app-S1ftJe2t7.md): Parking has never been easier to find and book than with the BestParking app! Available for iPhone and Android. If you ever feel that you’re running into a ... - [How to use Account Credit](https://bestparking.kustomer.help/en_us/how-to-use-account-credit-Hkydxl3t7.md): If you’re one of the lucky few with account credit, apply it seamlessly by first ensuring you’re logged in to BestParking under the same account to which the... - [I want to unsubscribe from your emails](https://bestparking.kustomer.help/en_us/unsubscribe-rJsLbehYQ.md): If you wish to unsubscribe from our emails, simply follow any of the below instructions. It's worth noting, you should never unsubscribe from our confirmatio... - [I would like to delete my account](https://bestparking.kustomer.help/en_us/delete-account-rkHE4CIrS.md): If you no longer intend to use BestParking, simply log in to your account and delete all saved payment information. As an added level to prevent future use, ... - [How do I change my email or phone number?](https://bestparking.kustomer.help/en_us/edit-account-ry2GbJDHr.md): Adjusting your account info is easy and can be done on a mobile or desktop device. You can also manage payment methods and saved license plates in your accou... ## Using Your Pass - [How do I present my pass on-site?](https://bestparking.kustomer.help/en_us/how-do-i-present-my-pass-on-site-r1eefYIRnG.md): Easy peasy! The vast majority of locations in our network accept a mobile pass, which means you can use your phone or other smart device to show proof of you... - [Will I be blocked in?](https://bestparking.kustomer.help/en_us/will-i-be-blocked-in-B1zMtIR3M.md): Most self-park locations are guaranteed to be unobstructed at all times and are marked as so with the "Unobstructed" amenity under the location's photos. If... - [How do I prove I've already paid for parking?](https://bestparking.kustomer.help/en_us/how-do-i-prove-i've-already-paid-for-parking-SklWzYUA3G.md): After you confirm a purchase on BestParking, check your email! You've immediately been emailed everything you need to park - including a parking pass. The pa... - [Can I use my pass at any location?](https://bestparking.kustomer.help/en_us/can-i-use-my-pass-at-any-location-HJ7fKL02G.md): Unfortunately, no. Your parking pass is only valid for the location you booked. - [How do I access my pass on the app?](https://bestparking.kustomer.help/en_us/how-do-i-access-my-pass-on-the-app-HkmzYLChz.md): Once you open the app... On the Home screen, you'll see "My Passes" just under the search bar. Tap on the ticket icon to view upcoming and past bookings. F... - [What if I arrive early or stay late?](https://bestparking.kustomer.help/en_us/arrive-early-or-stay-late-B1HMtLA3f.md): Any time parked outside the period listed on your BestParking pass may result in an additional fee or the possibility of having your vehicle booted or towed.... - [Can I show my parking pass on my phone?](https://bestparking.kustomer.help/en_us/show-parking-pass-on-my-phone-H1qwYLC3z.md): As long as your location accepts mobile passes, you can validate using your phone. Be sure to read the pass thoroughly before you start driving, to confirm t... - [How can I change my monthly parking start date?](https://bestparking.kustomer.help/en_us/how-can-i-change-my-start-date-ryeoPF8C3G.md): For monthly bookings, shoot us an email at support@bestparking.com or give us a call at (877) 882-9016 prior to the start date. We'll work with your parking ... - [I need to stay longer. Can I combine Parking Passes?](https://bestparking.kustomer.help/en_us/combine-parking-passes-S1nwYI03f.md): The short answer is no. If you find yourself needing to extend your time... Check your pass in the app to see if your reserved location offers the ability t... - [Can I access my pass without cell service?](https://bestparking.kustomer.help/en_us/can-i-access-my-pass-without-cell-service-r1QdFUR3M.md):
You can with the BestParking app! The BestParking app caches any pass that's been viewed at least once while online to your phone. This way you c... - [What if I lose my monthly parking hang tag/access card?](https://bestparking.kustomer.help/en_us/what-if-i-lose-my-hang-tagaccess-card-rkmOtLC2M.md): - [How do mobile passes work at unattended lots?](https://bestparking.kustomer.help/en_us/mobile-at-unattended-S1wuKIA2G.md): Any unattended location that accepts mobile passes validates your parking using your license plate information; this will be stated on the parking lot's page... - [Do I have to have the app to use my mobile pass?](https://bestparking.kustomer.help/en_us/do-i-have-to-have-the-app-to-use-my-mobile-pass-ry5uYU02M.md):
Nope! If you don't have the app, you can still access your mobile pass two different ways: If you have email on your phone, you can open up your BestP... - [My Pass Is Not Scanning](https://bestparking.kustomer.help/en_us/my-pass-is-not-scanning-rJmr31htm.md): If your pass validation steps include something like “Scan pass at entry / exit” but the scanner doesn’t seem to recognize your pass, please: Verify you’re a... - [I suffered property loss or damage from parking](https://bestparking.kustomer.help/en_us/property-loss-damage-Hkq4013F7.md): In the unlikely & rare scenario that you experience any theft or damage while parked on a BestParking pass, please reach out to the facility directly for rec... - [I bought a Parking Pass from another site](https://bestparking.kustomer.help/en_us/competitor-purchase-S19pcdGeS.md): BestParking does not allow the resale of Parking Passes on third party sites by individuals - these individuals are know as resellers. Parking passes purchas... - [The event time on my pass is wrong](https://bestparking.kustomer.help/en_us/event-time-wrong-S1TILgPBH.md): On occasion, you may find that the time frame on your Parking Pass doesn’t match the time of an event you are going to. This can happen when an event i... - [Can I share or transfer my pass to someone else?](https://bestparking.kustomer.help/en_us/share-my-pass-ryUCKjz_H.md): Yes you can! If you’re unable to use your parking pass you can save the pass as a PDF or take a screenshot and share with your friend that way or...